How does the app match supplement SKUs with strengths and counts?
The AI matches products using strength, count, and format descriptors, even when the retailer uses different naming than your Shopify catalog. For example, "Vitamin D 5000IU 60ct" gets matched to the correct SKU automatically, without any standardized PO template required.
Can it read lot numbers and expiry information on the order?
Yes. It captures the line detail present on the document and matches to your Shopify SKU. Anything it cannot resolve, including an unclear lot or expiry reference, is flagged for a person to confirm before the draft order is finalized.
Do our retailers need to use a specific PO template?
No. The AI reads any format: retailer-generated PDFs, Excel spreadsheets, email body text, or scanned documents. There is no template requirement and no setup needed on your retailer's side.
Can the app process multi-line orders with mixed product categories?
Yes. A single PO can contain capsules, powders, gummies, and accessories, all parsed and matched in one pass. Each line item becomes a separate draft order line in Shopify with the correct SKU, quantity, and pricing.
How does pricing work for wholesale and retailer-specific price lists?
The app uses your existing Shopify pricing rules, including customer-specific price lists and B2B catalogs. If a retailer has a negotiated wholesale rate in Shopify, their draft orders reflect that automatically, with no manual adjustment needed.
Can we handle demand surges during flu season or New Year wellness rushes?
Yes. The app processes surges without extra headcount. When you add new SKUs to Shopify, the catalog re-syncs automatically, so incoming POs for new items are matched immediately once they are live in your store.
Is there a free trial available?
Yes. Every new store gets your first 5 orders free to process real orders before committing to a plan. Use them to confirm the AI matches your supplement SKUs correctly and to measure time saved.
What are your pricing plans?
The first 5 successful orders are free, with no expiry. Pay as You Go is $50 once for 15 orders valid 12 months, Starter is $100 per month for 33 orders, and Growth is $250 per month for up to 100 orders. Annual billing saves 20 percent on Starter and Growth. Above 100 orders a month we quote rather than publish a price.
What support is available?
All plans include email support in English and French with response times under 24 hours. Growth adds chat support. Free onboarding assistance is available for all new stores.
How accurate is product matching for supplements with many variants?
Matching accuracy is high even with vague descriptions or missing SKUs. The system resolves products using partial names, strength and count descriptors, and catalog context. You can review every draft order before it ships.
Does this work with my existing Shopify workflows?
Yes. The app creates standard Shopify draft orders that work seamlessly with your existing workflows, inventory management, customer data, and pricing rules. Orders appear in your Shopify admin just like manually created draft orders.